Have you had an issue or not satisfied with one of our products?

 

We are more than happy to help you get the best solution! Please reach out to us on either 07 3063 9633 or hello@belovedbees.com.au so we can help.
Full refund details below.
Cancellation Period / Timeframe

Don’t need or want one of our OATH Australian Native Bee Hives anymore you have 60 days After Purchase and After Delivery to return the hive for a full refund!

Method of Refund

All payments of refunds will be returned to you via the initial method of payment. Eg. Paid with PayPal, refund will be via PayPal. Paid via Bank Deposit, refund will be via Bank Deposit.

Damaged / Defective / Incorrect Goods

Damaged, defective or incorrect goods can always happen but don’t fear we are here to help. Contact us on either 07 3063 9633 or hello@belovedbees.com.au and we will get a solution in place.

How to request a return or a refund

To start a return or refund please call us on 07 3063 9633 or send us an email hello@belovedbees.com.au to get the process rolling.

Shipping & Packing Costs

We only ship items within Australia, Sorry no international freight. All items come with free shipping!

Delivery Charge on Returning Goods

Who pays the freight on returning goods?

If we are at fault and have sent the wrong hive, the hive is damaged, or the hive is faulty we will arrange shipping.

If you have a change of mind or don’t want the hive anymore the buyer will need to arrange return postage.

Products Returned Exceeding the Cancellation Period

What if it is passed 60 days, Can I still return my item? Reach out to us on either 07 3063 9633 or hello@belovedbees.com.au and we will see how we can help.